Community Partner Service Standards

We ask our Provider Organisations to…

· Provide opportunities which are appropriate for students and do not replace the work of paid members of staff.
· To agree tasks in advance with the volunteer. A role profile is helpful.
· Have the following policies and procedures in place: Health and Safety Policy, Accident and Emergency Procedure, First Aid Procedure, Fire   Safety Procedure and Safeguarding Policy (if activity involves volunteering with children or vulnerable adults).
· Agree to the terms of our Data Sharing Agreement (to be confirmed on the next page).  A downloable copy for your records is available here.
· Reimburse reasonable expenses for volunteers incurred in travelling to or carrying out voluntary work.
· Carry out adequate Risk Assessments and notify Warwick Volunteers of any changes as these arise. You will have up to date public liability insurance of at least £5m which covers volunteers.
· Ensure that volunteers are suitable for the role and that all appropriate/relevant checks have been carried out, where necessary.
· Give reasonable support to any volunteer who has additional accessibility needs on the basis of disability, learning difference or health condition.
· Provide all volunteers with an induction, support and supervision, making sure volunteers are aware of all policies and procedures which apply to them.
· To provide training that is necessary for volunteers to carry out their role safely and effectively.
· Reply to volunteer applications within 7 days and communicate effectively with volunteers and the Warwick Volunteers team.
· Keep your volunteering opportunities and contact details up to date on the Warwick Volunteers website and notify us of any changes that need making which you are not able to do yourself.
· Inform us when you take on a volunteer and encourage volunteers to log their hours on our website (volunteering hours can be counted towards the student’s Higher Education Achievement Record).
· Recognise the contribution of volunteers by providing feedback and/or nominating them for Warwick Volunteers awards.

Warwick Volunteers aims to…

· Provide you with the opportunity to directly advertise volunteering opportunities through our website free of charge.
· Provide additional opportunities to promote your opportunities to students through our newsletter and/or social media where appropriate. Contact us if you want your opportunities included.
· Keep in touch with your organisation, offering on-going support where needed.
· Provide you with support if you have problems and questions with volunteers placed with you.
· Generate mutually beneficial partnerships to support the recruitment needs of your organisation.
· Invite you to various volunteering events where appropriate and advise you about the best way to promote your volunteering opportunities.

We ask our volunteers to…

· Apply to volunteering opportunities via the Warwick Volunteers website.
· Be honest, reliable and punctual whilst volunteering.
· Abide by the policies, procedures and standards of your organisation.
· Observe all health and safety requirements as directed and act responsibly.
· Honour the commitment they have made to your organisation and attend at agreed times.
· Behave in a respectful and professional manner whilst volunteering
· Raise any issues or concerns with their supervisor, or if not appropriate, with a Warwick Volunteers staff member.
· Log their volunteering hours on the Warwick Volunteers website and feedback where appropriate about their experiences of volunteering.