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  • Reception volunteers are the public face of Citizens Advice. They are the main link between the public and the service. As a receptionist you would greet clients and make them feel comfortable, answer phone calls and provide information on the service. During quieter periods you may, once trained, provide email advice.


    What qualities do we look for?

    • An understanding of and commitment to the work of Coventry Citizens Advice. 

     People skills

    • Passionate and interested inhelping people
    • Sensitive to other people’s needs
    • Good at building a rapport with others 
    • Committed to treating all people with respect and in a non- judgemental manner

     Technical Skills for the Role

    • Excellent telephone manner
    • Ability to take accurate telephone messages
    • Good written and verbal communication skills
    • Working knowledge of Office 365, particularly Word, Excel and Outlook and willingness to develop and learn new software systems as required. 

     Time commitment - A minimum of one session per week. Volunteers are needed for the following sessions at our city centre office;

     

    Mon

    Tues

    Wed

    Thurs

    Fri

    09:15 – 12:30

     

     

    Yes

     

    Yes

    12:30 – 15:45

     

    Yes

    Yes

    Yes

     

    • Type of VolunteeringAdvice and Support, Community, Crisis and Poverty, Disability, Homeless, Justice and Human Rights
    • Location of VolunteeringCoventry
    • Communication
    • Ethical Values
    • Organisational Awareness
    • Professionalism
    • Teamwork
  • Our Digital Access Hub enables digitally excluded residents to complete essential online tasks and build lasting digital confidence at our city centre offices. This is an in-person role where you will support clients to find information online to solve their problems.


    What does a Volunteer Digital Access Assistant do?

    1. Support clients to find information online to solve their problems.
    2. Teach clients, individually, to carry out activities online. For example: 
      • Universal Credit journal actions
      • Council and housing portal submissions
      • Evidence uploads
      • Online banking and billing setup
      • NHS App and GOV.UK
    3. Ensure clients understand the importance of using safe passwords, multi-factor authentication, have scam awareness and privacy knowledge.
    4. Escalate clients to an advisor, where appropriate.
    5. Maintain detailed case records.

    • Type of VolunteeringAdvice and Support, Homeless, Health and Social Care, Technology/Social Media
    • Location of VolunteeringCoventry
    • Communication
    • Digital Literacy
    • Information Literacy
    • Professionalism
    • Teamwork
  • We are a free, independent, advice-giving charity. We give people the knowledge and confidence they need to find their way forward - whoever they are, whatever their problem. Volunteers are needed to explore issues with clients to provide them with options to help solve their problems. The role is based in our offices initially but could be done from home once competent.


    What does Volunteer Information Giver – Email do?

    1. Complete an introduction to Citizens Advice and training for your role.
    2. Explore issues with clients to be able to provide them with options to help them solve their problems.
    3. Give information, guidance and support to clients or signpost/refer to other services.
    4. Write a summary of the clients’ problems and what action you’ve taken
    5. Look out for problems that are common, or are unfair, and record information to support Citizens Advice research and campaigns work.

    What qualities do we look for?

    • Friendly, approachable and patient
    • Non-judgmental and respect views, values and cultures that are different to your own
    • Good communication skills 
    •  Working knowledge of Office 365, particularly Microsoft Word and Outlook and  a willingness to learn new systems as required.
    • The ability to research information using reputable sources.
    • Work within Citizens Advice key principles and policies, including equity, diversity and inclusion, confidentiality and data protection
    • Willing to undertake training in your role

    • Type of VolunteeringAdvice and Support, Community, Crisis and Poverty, Disability, Homeless, Health and Social Care, Justice and Human Rights
    • Location of VolunteeringCoventry, Online/From home
    • Communication
    • Critical Thinking
    • Information Literacy
    • Organisational Awareness
    • Problem Solving
  • STAR volunteers support refugees and asylum seekers in Coventry to improve their confidence speaking English. Volunteers will develop teaching skills in a comfortable and low-pressure environment, as well as confidence. There are opportunities for volunteers to input into sessions in more of a leadership capacity too.

    • Type of VolunteeringCommunity, Justice and Human Rights, Languages
    • Location of VolunteeringCoventry, Online/From home
    • Communication
    • Ethical Values
    • Intercultural Awareness
    • Organisational Awareness
    • Problem Solving
    • Professionalism
    • Teamwork
  • Volunteers will help youth people of asylum-seeking background with university applications, as well as activities/games to help improve their English in an informal setting.Wednesdays 4-7!

    • Type of VolunteeringAdvice and Support, Community, Mentoring, Children and Young people
    • Location of VolunteeringCoventry
    • Communication
    • Ethical Values
    • Intercultural Awareness
    • Organisational Awareness
    • Problem Solving
    • Teamwork
  • Volunteers support older people on a one-to-one basis, teaching them how to use their phones, laptops and tablets, while also offering friendly conversation and encouragement.The project helps older learners build digital skills so they can stay independent, access useful information and services, and remain connected with family, friends, and their local community. Volunteers also have the chance to chat with local people from a wide range of backgrounds and hear about their lives and stories.


    Sessions are delivered in partnership with external charities and community organisations. Student Leaders coordinate the sessions and provide support to volunteers throughout. Volunteering is flexible, so you can get involved as often as you like. Sessions run during term time, with weekly sign-up advertised through the mailing list and on the volunteering portal calendar.

    Where and when does this activity take place?
    Sessions take place at Kenilworth Community Centre on Wednesdays from 2:00pm to 3:30pm.

    Do I need any skills or experience?
    No previous experience is required. If you are confident using your own digital devices, you will be able to help others with theirs. All you need is patience!

    What will I do? 
    Volunteers typically support with everyday digital tasks, such as using Google Maps, sending emails, sharing photos, using social media, or accessing online services. You do not need to know everything. If a question or technical issue arises that you are unsure about, a Project Leader will always be there to help.

    How will I travel there from campus?
    Volunteers meet at 1.20pm at the bus interchange and travel together to Kenilworth on the number 11 bus. The group returns to campus at approximately 3.50pm. Bus fares are reimbursed by Warwick Volunteers.

    • Type of VolunteeringOlder People, Technology/Social Media
    • Location of VolunteeringKenilworth
    • Project TypeStudent Led Volunteering
    • Communication
    • Digital Literacy
    • Information Literacy
    • Problem Solving
    • Professionalism
    • Teamwork
  • The UNICEF Schools Project is a student-led outreach initiative that delivers interactive educational workshops to local primary schools, typically targeting pupils in Years 3–6. Its core aim is to raise awareness of children’s rights and global inequalities through age-appropriate, engaging sessions that connect classroom learning with real-world issues.


    Volunteers meet weekly to plan sessions in term 1 and deliver schools sessions throughout term 2. Workshop content covers themes such as nutrition, disabilities, human rights, the refugee crisis, climate injustice, gender equality, mental health, water and sanitation, and the importance of education. All materials are based on UNICEF UK-approved resources, ensuring that sessions are accurate, sensitive, and aligned with the UN Convention on the Rights of the Child.

    The project also focuses on building long-term partnerships with schools by tailoring workshops to each school’s needs and supporting teachers in reinforcing key messages. Volunteers receive safeguarding training and guidance on presentation skills so they can deliver sessions confidently and responsibly. Overall, the UNICEF Schools Project acts as a bridge between university students and local communities, empowering children to understand their rights, recognise global challenges, and see themselves as active global citizens who can contribute to positive change.


    • Type of VolunteeringJustice and Human Rights, Children and Young people
    • Location of VolunteeringCoventry
    • Project TypeStudent Led Volunteering
    • Communication
    • Critical Thinking
    • Ethical Values
    • Intercultural Awareness
    • Problem Solving
    • Professionalism
    • Teamwork
  • Volunteers create cards and write letters to send to people who could use an emotional boost. We link with national initiatives that support older people in care homes and seriously ill children. And while it’s a small gesture, the resulting deliveries bring a great deal of joy and spark lively conversations among the people who receive them.


    How does the project work?
    Postcards of Kindness is run by a team of Student Leaders who organise and coordinate sessions, supporting volunteers throughout. All materials and resources are provided, so you can simply come along and get involved.

    Do I need any experience?
    No previous experience is needed, and new volunteers are always welcome. Sessions are friendly and relaxed, making them a great way to unwind, try something new, and meet other volunteers.

    When and where do sessions take place?
    Sessions take place weekly on Wednesdays during term time on campus, with sign-up advertised through the mailing list and on the volunteering portal calendar.

    Do I need to come every week?
    Volunteering is flexible, so you can get involved as little or as often as you like. You do not need to volunteer every week, you can take part whenever it works for you.

    • Type of VolunteeringCommunity, Art, Craft and Design
    • Location of VolunteeringOn Campus
    • Project TypeStudent Led Volunteering
    • Communication
    • Intercultural Awareness
    • Teamwork
  • Kenilworth Phab logo

    Kenilworth Phab Mailing List

    Kenilworth Phab

    01 Aug 2026 - 31 Jul 2027

    Phab is a weekly opportunity for disabled and non-disabled adults to meet socially and enjoy activities. Student volunteers are valuable members of Phab and come along to chat, provide help and support, and most importantly have fun. Volunteers aged 18 or over are welcome to join. The project is delivered in partnership with Kenilworth Phab. Student Leaders coordinate the sessions and support volunteers throughout.


    Where and when does this project take place?
    Sessions run on Wednesdays from 7:00pm to 9:00pm. Student volunteers attend fortnightly, with the venue alternating between Kenilworth Sports and Social Club on the first Wednesday of each month and St John’s Church Hall, Kenilworth, on the third Wednesday.

    How will I travel there from campus?
    Volunteers meet at 6:45pm at the bus interchange on campus and travel together by taxis provided by Warwick Volunteers, returning at approximately 9:15pm.

    Do I need any skills or experience?
    No previous experience is required, just a willingness to meet new people, initiate conversations, socialise and have fun! The club is friendly and loves to meet new volunteers, so you will be welcomed.

    Do I need to come every week?
    Volunteering is flexible, but we encourage you to attend fairly regularly so you can build rapport with members, which benefits them and helps make your experience more rewarding.

    To learn more about volunteering with Kenilworth Phab, please read the Kenilworth Phab Volunteer Information.

    • Type of VolunteeringCommunity, Disability
    • Location of VolunteeringKenilworth
    • Project TypeStudent Led Volunteering
    • Communication
    • Ethical Values
    • Self-awareness
    • Teamwork
  • Do you enjoy being creative and want to make a difference in your community? Crafting Happiness gives you the chance to take part in fun, hands-on sessions creating arts and crafts that are donated to local charities and community organisations. Activities vary throughout the term and include a range of crafts, such as card making for critically ill children, bottle light painting, tote bag decorating, bracelet making, and much more.


    How does the project work?
    Crafting Happiness is run by a team of Student Leaders who organise and coordinate sessions, supporting volunteers throughout. All materials and resources are provided, so you can simply come along and get involved.

    Do I need any experience?
    No previous crafting experience is needed, and new volunteers are always welcome. Sessions are friendly and relaxed, making them a great way to unwind, try something new, and meet other volunteers.

    When and where do sessions take place?
    Sessions take place weekly on Wednesdays during term time on campus, with sign-up advertised through the mailing list and on the volunteering portal calendar.

    Do I need to come every week?
    Volunteering is flexible, so you can get involved as little or as often as you like. You do not need to volunteer every week, you can take part whenever it works for you.


    • Type of VolunteeringCommunity, Art, Craft and Design
    • Location of VolunteeringOn Campus
    • Project TypeStudent Led Volunteering
    • Communication
    • Intercultural Awareness
    • Teamwork
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